The agency has offered assistance with Centrelink, Medicare, and related services since 2001.

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While the community centre’s other services remain unaffected, the Services Australia agency is facing an uncertain future.

Long-time employee Nina Williams, who has worked there for 20 years, is widely known and valued in the community.

The team, all mature professionals with life experience and formal qualifications, assist 250 to 350 people each month.

Manager Kate Murphy highlighted the unique value of the agency.

“We offer a community-focused approach that’s essential for residents, particularly older people who struggle with digital services,” Ms Murphy said.

“It’s nerve-wracking for them, especially with fears of scams and long waits on government helplines.”

The financial strain however, is mounting.

“The issue that we’ve got is that over the years, our costs have gone up, and Services Australia’s remuneration hasn’t increased in line with that,” Ms Murphy explained.

“Last year we had a significant loss, as it cost us more to provide the service than what we received from Services Australia.”

Despite lobbying government representatives, adequate support has not yet been secured.

A Services Australia spokesperson stated, “We’re committed to providing a service to the Dungog community and are extending our contract with Dungog Shire Community Centre to maintain the existing arrangements for agent services until 30 June, 2025.

“As contracts come up for renewal, we take the opportunity to review demand and service options to ensure we continue to meet the changing needs of the community.”

Dungog Shire Council recently eased some pressure by waiving the agency’s $5000 annual rent.

While this covers a fraction of the shortfall, it offers temporary relief.

“Without their support, we may have faced closure within weeks,” Ms Murphy said.

The agency is committed to staying open until at least 30 June 2025, and hopes to secure fair remuneration from Services Australia during their upcoming funding review.

“We’re doing everything we can.

“This service is too important for the community to lose.”

In the meantime, the community is encouraged to help by completing surveys, lobbying government officials, or donating.

By Shannon BENTON