50000 Nelson Bay Locals Served in Service NSW Branch Nelson Bay (Tomaree Peninsula areas) Port Stephens News by News Of The Area - Modern Media - June 5, 2018 Minister Victor Dominello, Gavin Back from NSW Maritime, Councillor Jaimie Abbott, Branch manager Kristy Riley and Concierge of the bay Branch of Service NSW Lucy Simmons Cutting the cake to celebrate 50,000 customers served. Photo by Marian Sampson. THE Service NSW team at Nelson Bay have clocked up their 50,000 customer this week since the branch opened in September 2016. Modern Media: Advertise with News Of The Area and you get your ad in 1) in Print, 2) on the News Website (like this ad), and 3) on our Social Media news site. A much more efficient way to advertise. Reach a HUGE audience for a LOW price TODAY! Call us on 02 4983 2134. Or media@newsofthearea.com.au Or CLICK FOR ADVERT QUOTE The branch is proud of its track record of dealing with 93 percent of queries in under ten minutes while attaining a 96.8 percent satisfaction rate from customers. Kristy Riley the Manager of the Nelson Bay branch of Service NSW told News Of The Area, “We mostly deal with Fair Trading enquiries along with motor vehicles and licensing, and of course in the peak season in the Bay there are lots of maritime services like moorings and boat licences.” Minister for Finance, Services and Property Victor Dominello told News Of The Area, “If members of the corporate sector were gaining customer satisfaction rates of 97% they would be happy with these numbers, but for government to be doing this is mind blowing.” Customers at the branch are surveyed as they leave but the team also see comments about their service on social media. Minister Victor Dominello is excited about some new technology which is coming our way as well with a digital driver’s license and proof of age card. A trial of the technology currently being conducted in Dubbo. Service NSW is literally your one stop shop for government services in the Bay. By Marian SAMPSON
